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Can a gas connector or gas fitting be re-installed?
No, the product standards and model plumbing codes prohibit it. Products may be damaged during removal or re-installation and may be unsafe for use.
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Why do you "strongly advise" against using a putty or gasket type material when installing your quarter-turn ball stop?
We do not recommend, as dirt can be introduced at the connection.
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I installed my push connect stop and noticed that there is a small leak. What should I do to correct the problem?
Make sure the pipe has been cut square and that all burrs have been removed. Ensure that the water stop is pushed to the 1” mark on your pipe. The stop will bottom out once it’s pushed on all the way. That should eliminate the problem. Refer to complete installation instructions for more information.
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I noticed that push connect stops include a tube stiffener. Do I need to use it for a copper tube installation?
The pre-inserted tube stiffener is not required for copper or CPVC installations, however, the use of it will not interfere with the installation.
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What applications (Pipe Materials) are push connect water stops compatible with?
Our push connect water stops are compatible with CPVC, PEX and Copper.
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Do I need to use any sealant to connect a push connect stop?
No, do not use any plumbers’ putty, pipe thread tape or any other sealant to connect a push connect stop.
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Can putty or gasket type material be used on a flexible water connector?
We do not recommend it. There are rubber washers inside the nuts to create the seal to the water stop. The use of putty or gasket materials can introduce dirt at the connection.
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Can water heater connectors be looped to make them shorter?
Stainless steel, braided and corrugated water heater connectors may be looped, however, not less than 3“ in diameter. Copper water heater connectors may kink and flatten in tight bends and should not be looped.
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I need to remove a push connect stop but it does not seem to move. What am I doing wrong?
When removing a NEW push connect water stop, position the water stop firmly in your palm. Using the combination removal tool, snap the tool onto the tube with the lettering facing away from the water stop. With two fingers, depress the removal collar towards the water stop and pull from the tubing. Ensure that the 3/8" OD side of the tool is facing away from your palm. When removing an ORIGINAL push connect water stop, remove the locking clip. Position the water stop firmly in your palm. With two fingers, depress the removal flange towards the water stop and pull from the tubing. Before reinstalling the water stop, insert the locking clip between the removal flange and the water stop body.
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What is the operating temperature range of fittings?
Most brass fittings have a temperature range of -65 degrees to 250 degrees Fahrenheit.